We take security seriously. To prevent unauthorized use of your account, please enable two-factor authentication (2FA) for your Smartly.io user account.

Two-factor authentication means that logging in to your account requires both your password and a second authentication method. In the Smartly.io app, we support two-factor authentication apps as the second method.

Requiring a second authentication method provides additional security to your user account. If 2FA is not enabled, a malicious actor who gains hold of your account password will be able to use it to access your Smartly.io user account. When 2FA is enabled, a one-time code generated by the authenticator app on your phone is required in addition to your password. Without the code, your user account cannot be accessed.

Note that enabling 2FA does not remove the need for a strong, unique password and proper password management. See our Password policy for more information. If you suspect that someone has gained hold of your password, change your password immediately.

For more information on two-factor authentication, see How to: Enable Two-factor Authentication by the Electronic Frontier Foundation.

Prerequisites

• To enable two-factor authentication, you need a two-factor authentication app such as Google Authenticator or Authy for your iPhone, Android or Blackberry.

Enabling two-factor authentication in Smartly.io

1. In the right corner of the top navigation bar, click you username > User Settings.
2. Open the authenticator app on your mobile phone and scan the two-factor authentication QR code that's under Two-Factor Authentication in the user settings.
3. Follow the on-screen instructions in the authenticator app.
4. In Smartly.io user settings, enter the verification code from the authenticator app and your current Smartly.io password.
5. Click Verify & Save.

After two-factor authentication is configured, you will need both your Smartly.io password and a code from the authenticator app to log in to your Smartly.io account.

Note that if you lose the phone where you've installed the 2FA app, you may lose access to your Smartly.io login. Some authenticator apps allow recovering the authentication codes on a different device. Study the documentation for the 2FA app you've selected to see if that is possible.

If you've lost or changed your phone, see How to reset two-factor authentication after changing phones? below for instructions on how to proceed.

Two-factor authentication not working

The Google Authenticator app uses the mobile device's system time to calculate the verification codes for a given moment. If you find that two-factor authentication is not working when logging in, enable automatic time and date sync on your device and try again.

You can test if your phone is reporting the time and date correctly by opening to the following web address on your phone: https://app.smartly.io/login/time/

Please let us know if you have some questions about two-factor authentication or our security measures in general.

How to reset two-factor authentication after changing phones

If you have changed your phone, in order to be able to sign in to your account the two-factor authentication needs to be reset. This has to be done on our end, so please contact either your Account Manager or the support chat directly if you need us to carry this out for you.

Enforcing two-factor authentication in your company

Company admins can verify if their users are authenticating through two-factor authentication. Go to your Company Settings and check the column Two-Factor Authentication.