We take security seriously. To prevent unauthorized use of your account, we recommend that you enable two-factor authentication (2FA) for your Smartly.io user account.
Two-factor authentication means that logging in to your account requires both your password and a second authentication method. In the Smartly.io app, we support two-factor authentication apps as the second method.
Requiring a second authentication method provides additional security to your user account. If 2FA is not enabled, a malicious actor who gains hold of your account password will be able to use it to access your Smartly.io user account. When 2FA is enabled, a one-time code generated by the authenticator app on your phone is required in addition to your password. Without the code, your user account cannot be accessed.
Note that enabling 2FA does not remove the need for a strong, unique password and proper password management. See our Password policy for more information. If you suspect that someone has gained hold of your password, change your password immediately.
For more information on two-factor authentication, see How to: Enable Two-factor Authentication by the Electronic Frontier Foundation.
Before you start
Enable two-factor authentication in Smartly.io
- In Smartly.io, click your username on the top navigation bar and select User Settings.
- On your mobile phone, open the authenticator app and scan the two-factor authentication QR code that's under Two-Factor Authentication in the user settings.
- Follow the on-screen instructions in the authenticator app.
- In Smartly.io user settings, enter the verification code from the authenticator app and your current Smartly.io password.
- Click Verify & Save.
After enabling two-factor authentication, you need both your Smartly.io password and a code from the authenticator app to log in to your Smartly.io account.
ℹ Note: If you lose the phone where you've installed the two-factor authentication app, you may lose access to your Smartly.io login. Some authenticator apps allow recovering the authentication codes on a different device. Study the documentation for the two-factor authentication app you're using to see if that is possible.
If you've lost or changed your phone, see below how to reset two-factor authentication after changing phones.
Two-factor authentication not working?
The Google Authenticator app uses the mobile device's system time to calculate the verification codes for a given moment. If you find that two-factor authentication is not working when logging in, enable automatic time and date sync on your device and try again.
You can test if your phone is reporting the time and date correctly. On your phone, open the following web address: https://app.smartly.io/login/time/
Please let us know if you have some questions about two-factor authentication or our security measures in general.
Reset two-factor authentication after changing phones
If you have changed your phone, the two-factor authentication needs to be reset for you to be able to sign in to your account.
This must be done on our end, but your identify will first need to be verified with your CSM, either by yourself or a colleague. Please contact your CSM who can help arrange the removal of 2FA from your account.