We take security seriously. To prevent unauthorized use of your account, please enable the 2-step verification.
Enabling 2-step Verification
- Install the 2-Factor Authenticator app such as Google Authenticator or Authy for your iPhone, Android or Blackberry
- Go to https://app.smartly.io/#/settings/you
- Scan the two-factor authentication QR code with your authenticator app
- Follow the on-screen instructions
Learn more about 2-step verification.
2-step Verification not working?
The Google Authenticator app uses the mobile device's system time to calculate the verification codes for a given moment. Please enable automatic time and date sync on your device and try again.
You can test if your phone is reporting the time and date correctly by opening to the following address on your phone: https://app.smartly.io/login/time/
Please let us know if you have some questions about 2-step verification or our security measures in general.
How to reset 2-step Verification after changing phones?
If you have changed your phone, in order to be able to sign in to your account the 2-step Verification needs to be reset. This has to be done on our end, so please contact either your Account Manager or the support chat directly if you need us to carry this out for you.
Enforcing 2-step Verification in your company
In order for company admins to verify if their users are authenticating through 2-step Verification, please go to your company settings and check the column "2-step Verification"
Avoid using common accounts
Are you using a common account? Who knows the password?
You should get rid of all common accounts as It's extremely difficult to track who does what when using a common account.
Passwords that are generally stored on internal wikis or other stored storage and can be another hazard.
Make sure you send a personal invitation to your users in order for them to connect as themselves.