Facebook requires advertisers to accept three different Terms of Service (TOS). If you run into any permission errors when for example creating custom audiences or web custom audiences, it’s good to check that you have accepted all of different TOS.
You can access the different TOS through the following links. Please insert the account id into the urls.
You can find your Facebook account ID is found from Smartly.io all accounts view.
Check that the TOS is accepted by copy pasting the Ad Account ID to the URLs below. The URLs take you directly to the TOS accepting page.
Note: If you do not have access to the business manager you will get an error. Please check that you are logged in to correct business manager before you navigate to the following links.
Web Custom Audience TOS https://business.facebook.com/customaudiences/app/tos?act=ACCOUNT_ID
Example URL using an ad account ID: https://business.facebook.com/customaudiences/app/tos?act=768367399852910
Offsite pixel TOS https://business.facebook.com/ads/manage/convtrack/tosapi.php?act=ACCOUNT_ID
Custom Audience TOS https://business.facebook.com/ads/manage/customaudiences/tos.php?act=ACCOUNT_ID