When it comes to tracking there are no absolutely right figures due to different tracking models, and Facebook and Google Analytics tracking measuring slightly different things.
Google Analytics uses link URL tags for identifying the traffic and/or campaign source, whereas Facebook relies on identifying Facebook users for offsite actions with installed conversion pixels and matching this identified Facebook user visiting the site to data about which ads the user has seen and clicked earlier on Facebook within a given attribution window.
In addition to different tracking models, the default attribution windows on Facebook conversion tracking and Google Analytics are different too. Facebook conversion tracking the defaults are 28 days for click-through and 1 day for view-through. Google Analytics uses session-based last non-direct click attribution model. This model ignores direct traffic and attributes 100% of the conversion value to the last channel that the customer clicked through from before buying or converting. Analytics uses this model by default when attributing conversion value in non-Multi-Channel Funnels reports.
Google Analytics and Facebook may report differing conversion numbers also due to differences in conversion date attribution. Google Analytics reports events for the date, when the goal event took place on the Google Analytics account timezone - whereas Facebook reports conversions on the date when the ad click or impression took place on the Facebook ad account time zone.
A single user visiting a site multiple times on the same day may or may not open multiple sessions on Google Analytics, however, the keys there are the length of inactivity between the visits and campaign source. As soon as one session ends, there is then an opportunity to start a new session. There are two methods by which a session ends on Google Analytics:
- Time-based expiry
- After 30 minutes of inactivity (a default, that can be changed)
- At midnight (end of the day)
- Campaign change
- If a user arrives via one campaign, leaves, and then comes back via a different campaign
More about sessions on Google Analytics help article → How a session is defined in Analytics
Facebook Website clicks vs. Google Analytics sessions
It is normal that there are small discrepancies between Facebook's Website clicks metric and Google Analytics' Sessions metric. As a session in Google Analytics expires (by default) after 30 minutes of users inactivity on the site and at midnight, it is possible that one person's multiple website link clicks are counted as fewer sessions than the times they've clicked an ad on Facebook.
Example If a person clicks on a link ad on Facebook and lands on the advertisers landing page, then within 30 minutes clicks on link ad of the same campaign again and lands again on the landing page, this would be counted as two Website clicks on Facebook, but as only one session on Google Analytics.
Facebook conversions vs. Google Analytics goal events
Link URL tag-based tracking, which Google Analytics uses (with utm_ parameters) usually provides more accurate conversion data on direct offsite conversions on Android mobile, than Facebook's conversion-pixel-based tracking.
Example When a mobile user clicks an ad on their Facebook app, the link opens on Android devices on the default web browser app of the device. If the user is not logged into Facebook on their web browser app, Facebook conversion pixel on the page will not be able to connect this visit to the page to the right Facebook user account. In this case Google Analytics, however, is able to track the traffic coming from this specific Facebook ad, because the URL tags will be passed to the browser app, too, as a part of the link URL.
How to interpret differing figures?
You can find more information on the differences between GA and Facebook conversions and their implications from our blogpost here!
On one hand, Google Analytics tracking will likely be more consistently able to track conversions, which originate on clicking a link ad on iOS/Android Facebook app, directly after which the person converts on a mobile browser. On the other hand, Facebook pixel tracking is much better at tracking cross-device conversions, which originate after seeing (view-through conversion) or clicking an ad on iOS/Android Facebook app, after which the offsite conversion takes place later on by the same user on another device, such as the desktop browser.